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hay77 is clear about what data we collect from your account, how we use it and what choices you have. This policy applies to your use of hay77, subject to local law and eligible regions.
When you open an account on hay77, we collect the information you enter directly: your name, contact details, login credentials and any payment identifiers you provide during a deposit or withdrawal using Rocket or Upay. We also collect session data automatically — your device type, browser, IP address and pages visited — to keep your account secure and the site functional on mobile. We do not sell your personal data to third parties for marketing purposes. Payment data linked to Rocket or Upay transactions is handled only to process your wallet activity and verify your account wallet against fraud signals. We retain your account data for as long as your account remains active and for a period afterward as required by applicable rules in your region. If you close your account, you can request that we review what is held. Data processing and storage practices depend on local law and the eligible regions we serve. Your continued use of hay77 after any policy update means you have read and accepted the revised terms shown on this page.
This policy covers hay77 and the account services you access through it. It does not extend to third-party websites linked from our pages, payment provider portals like Rocket or Upay, or any external service operating under its own terms. Understanding what falls inside and outside this policy helps you know exactly who is responsible for each part of your data.
Data you submit when you log in, register or update your account on hay77 falls fully within this policy. This includes login credentials, contact details and any profile fields you complete inside your account dashboard.
When you use Rocket or Upay to deposit or withdraw, hay77 receives a transaction reference and wallet identifier. The payment provider's own privacy terms govern what they collect on their end — our policy covers only what reaches our system.
Browsing hay77 generates session cookies and usage logs. We use these to keep you signed in across mobile and desktop, remember your lobby position and detect unusual access attempts on your account.
Game studios, analytics tools or support platforms connected to hay77 operate under their own data terms. We do not control what they collect independently. Check each provider's published policy for details on their data handling.
You have real, actionable choices over the data hay77 holds about you. You can ask us what personal information is recorded against your account at any time — just reach out through the support route listed on this page. If something is wrong, such as a misspelled name or an outdated contact number, you can request a correction and we will update the record once we verify your identity. If you want to understand how your Rocket or Upay wallet identifiers are stored, or ask us to review what transaction context we hold, you can raise that as a specific data question. Account deletion requests are also accepted; we will tell you what data must be retained under applicable rules before we proceed. All requests are handled through the published contact routes — we do not accept data queries sent to unverified channels. Response timelines depend on the nature of the request and applicable rules in your region.
Ask us for a summary of the personal data linked to your hay77 account. We will confirm what is held and in what context once your identity is verified through your registered contact details.
If your name, contact number or email on file is wrong, submit a correction request via support. We update the record after verification — do not leave incorrect details in place, as they affect account access.
Questions about how your Rocket or Upay transaction data is stored, or how long your session logs are kept, can be raised directly. We respond through the same channel you used to contact us.
You can ask us to close your account and review held data. We will outline what must be retained under applicable rules and confirm when the rest has been removed or anonymised.
If you have a question about this policy, a data request or a concern about your information, use the contact routes published on hay77. We do not accept data queries through unverified third-party channels. Availability depends on local law and eligible regions.
Open the chat widget on hay77 to raise a privacy question directly. State your registered contact detail so we can verify your account before discussing any personal data.
Send data-related questions or correction requests to the support email address published in the hay77 contact section. Include your account reference to speed up the review.
The help section inside your signed-in account area lists the current support routes and published policy documents. Check there first for the most up-to-date contact information before submitting a request.
hay77 applies access controls to your account data so that only the processes that need it can reach it. Session cookies are used to maintain your login state across mobile and browser sessions — you can clear these through your device browser settings at any time, though doing so may require you to log in again. Account security signals, such as unusual login locations or device changes, may trigger a verification step. We do not share your personal data with advertising networks. Retention periods for account records depend on applicable rules in eligible regions; we will confirm the specific period if you raise a data review request.
Session cookies keep your account active across your mobile browser and desktop. Clear them in your browser settings whenever you choose. Functional cookies are required for login; analytics cookies can be declined through the cookie notice on hay77.
We monitor login patterns to detect access from unfamiliar devices or locations. If a session looks unusual, a verification step appears before full account access is restored — this protects your wallet and account history.
We keep your account data while your account is active and for a period afterward as required by applicable rules in your region. After that window closes, data is deleted or anonymised. You can ask for a retention summary at any time.
When this policy changes, the updated version is published on this page with a revised date. Continuing to use hay77 after an update confirms you have read the new version. Contact support if any change raises a question.
These are the questions we hear most from account holders in Bangladesh about how hay77 handles their data. If yours is not covered here, reach out through the contact routes published on hay77.
We collect the details you enter during registration — name, contact number, email and login credentials. We also collect session data automatically, including your device type, browser and IP address, to keep your account secure and functional on mobile.
We do not sell your data to advertising networks. We share only what is necessary with payment processors like Rocket and Upay to handle your wallet transactions, and with service providers that operate parts of hay77 under strict data agreements.
When you deposit or withdraw using Rocket or Upay, we receive a transaction reference and wallet identifier. We use this only to process your payment, verify your account wallet and check for fraud signals. We do not store your full wallet PIN or payment credentials.
Yes. Submit a deletion request through live chat or the published support email. We will confirm which data must be retained under applicable rules in your region and tell you when the remainder has been removed or anonymised.
Contact our support team through the chat on hay77 or by email. Provide your account reference and the correction needed. We verify your identity against your registered details before updating any record — this protects your account from unauthorised changes.
No. This policy covers only hay77 and your account on it. External sites, game studio pages or payment provider portals linked from our platform operate under their own privacy terms. Check each provider's published policy for details on their data practices.